SMS Terms and Conditions

1. Program Description

WalkOne offers an optional customer-care text-messaging program using the telephone number 313-251-1581. The program is intended to support individuals and organizations that have requested information, services, project assistance, technical support, or appointment-related communication from WalkOne.

This program is not intended for third-party lead generation, affiliate marketing, lending, debt collection, or unsolicited promotional messaging.

2. Eligibility

You must be at least 18 years old, be the authorized user of the mobile number provided, and have authority to consent to messages sent to that number.

The program is intended for United States mobile numbers and may not be available through every wireless carrier, device, plan, or location.

3. Consent and Enrollment

You may opt in through the SMS consent checkbox on our website contact form or through another enrollment method that clearly identifies WalkOne and provides the required messaging disclosures.

Website consent is optional, affirmative, and unchecked by default. Providing a telephone number, selecting text message as a preferred response method, submitting a form, or purchasing services does not by itself enroll you in recurring SMS communications.

By opting in, you authorize WalkOne and its messaging service providers to send recurring automated and non-automated text messages to the mobile number you provided for the purposes described in these terms.

Consent to receive text messages is not a condition of purchasing services or entering into a business relationship with WalkOne.

4. Types of Messages You May Receive

Messages may include:

• Responses and follow-up regarding an inquiry;
• Customer-support communications;
• Website, technology, or project-status updates;
• Requests for information, files, approvals, or access needed to continue a project;
• Consultation, appointment, and meeting reminders;
• Confirmation that requested work has been completed;
• Service interruptions or other information relevant to an active client matter; and
• Other messages directly related to services you requested.

WalkOne does not currently use this SMS program for general advertising or promotional campaigns. Any future marketing program would require separate, appropriate consent and updated terms.

5. Message Frequency

Message frequency varies based on your inquiry, active project, scheduled appointment, or support needs. You will generally receive no more than 10 messages per month.

Additional conversational messages may occur when you initiate, reply to, or continue an active support or project exchange.

6. Message and Data Rates

Message and data rates may apply. Your wireless carrier determines all messaging, data, roaming, and other charges associated with your mobile service. WalkOne does not charge a separate fee for enrolling in the SMS program.

7. How to Opt Out

You may opt out at any time by replying STOP to a WalkOne text message. Supported opt-out keywords may also include STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT.

After an opt-out request is processed, you may receive one final confirmation message. WalkOne will then stop sending program messages to that number unless you later re-enroll.

An opt-out from SMS does not prevent WalkOne from contacting you through email or telephone when reasonably necessary to respond to an active request, administer a contract, or provide services through another communication channel.

8. How to Re-Enroll

After opting out, you may re-enroll by replying START where supported or by completing a new affirmative SMS consent process through our website.

Re-enrollment is not complete until you receive confirmation that messaging has resumed.

9. Help and Customer Care

Reply HELP to a WalkOne text message for assistance.

You may also contact us at:

• Support Email: support@walkonetech.com
• Main Telephone: 313-757-2789
• SMS Number: 313-251-1581
• Website: walkonetech.com

10. Delivery and Carrier Limitations

Message delivery depends on your wireless carrier, device, network availability, telephone number status, and other systems outside WalkOne’s control.

WalkOne does not guarantee that every message will be transmitted, received, displayed in order, or delivered within a particular timeframe. We may use reasonable alternative communication methods when a message cannot be delivered.

11. Privacy and Mobile Information

Our collection, use, retention, and protection of personal information associated with the SMS program are described in our Privacy Policy.

WalkOne may provide limited information to telecommunications carriers, Twilio, and other operational service providers only as reasonably necessary to deliver, route, secure, administer, document, and support the messaging program or as required by law.

12. Telephone Number Changes

If you change, deactivate, transfer, or relinquish a mobile number that has been enrolled in the program, you agree to opt out before the number is reassigned and to notify WalkOne when reasonably possible.

You are responsible for ensuring that the number you provide is accurate and that you remain authorized to receive messages at that number.

13. Prohibited Use

You may not use the SMS program to:

• Transmit unlawful, threatening, abusive, fraudulent, obscene, or malicious content;
• Attempt to access systems or information without authorization;
• Send malware, harmful files, or deceptive links;
• Impersonate another person or misrepresent your authority;
• Interfere with messaging systems or automated opt-out functions; or
• Use the program in a manner that violates applicable law or carrier requirements.

WalkOne may block or discontinue messaging associated with misuse or security risk.

14. Program Changes or Termination

WalkOne may modify, suspend, or discontinue the SMS program, its sending number, available keywords, message categories, or these terms when reasonably necessary for operational, security, legal, carrier, or business reasons.

Material changes will be reflected by updating the “Last Updated” date on this page and may be communicated through the website or by another reasonable method.

15. Disclaimers and Limitation of Liability

The SMS program is provided on an “as available” basis. To the fullest extent permitted by law, WalkOne disclaims warranties concerning uninterrupted availability, error-free delivery, compatibility with every carrier or device, or delivery within a particular timeframe.

To the fullest extent permitted by law, WalkOne will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from delayed, failed, incomplete, misdirected, or unauthorized messages, carrier actions, number reassignment, device settings, or events outside WalkOne’s reasonable control.

Nothing in these terms excludes liability that cannot lawfully be excluded.

16. Governing Law

These SMS Terms and Conditions are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except where federal law or another mandatory law applies.